Profile & Account
Q: How do I sign up for the FindDesign.com newsletter?
A: You can sign up for the FindDesign.com newsletter by clicking here.
Q: How do I create an account with FindDesign.com?
A: You can create an account by clicking the “Join” button in the top right-hand corner of the website or by clicking here. This adds you to our mailing list and gives you access to create and share wishlists with our community.
Q: How do I create a Wishlist on FindDesign.com?
A: You can create a FindDesign wishlist by clicking the “add to wishlist” button on the product page.
Q: How can I place an order?
A: You can place an order by clicking on the “Add to basket” button on the product page. This will add the product to your basket and you should see the number of products added next to the basket icon in the top right-hand corner of the page. If you then click on the basket icon this will take you to your basket where you can update your order and proceed to checkout. When you have completed your online order on FindDesign.com and the payment has gone through for your item(s), you will receive an email confirmation. Once your order has been processed and the item(s) have been shipped, you will get another email confirmation.
Q: What can I do if something is wrong with my order?
A: Please contact our Customer Service team who are more than happy to help with any queries via firstname.lastname@example.org.
Q: How can I cancel an order?
A: You can cancel your order at any time before the order has been shipped according to our standard policy and you will receive a full refund. If you need to amend or cancel your order then please contact the Customer Service team via email@example.com and we’d be more than happy to help.
Payment & Pricing
Q: How do I get a VAT refund?
A: Unfortunately we are not able to refund the VAT once an order has been placed through our website.
Q: Why has my payment been declined?
A: If your payment is declined it means that your bank did not allow a charge on your card. If possible try another card. If the problem is not resolved you could contact your bank and they should be able to provide you with the reason for the decline.
Q: Is your site secure?
A: You can rest assured that you’re able to shop safely, our site is secure with an SSL certificate. This ensures that any details you provide are encrypted and cannot be seen by anyone. You can see the secure padlock in the left-hand side of the search bar for peace of mind.
Q: When will I be charged?
A: When an item is purchased on FindDesign.com your card will be charged at the end of the checkout process.
Q: What payment methods do you accept?
A: We accept all major credit cards including VISA, Mastercard and American Express via the Stripe gateway.
Q: How do I know my order has been shipped?
A: Once your order has been shipped you will receive an email from us notifying you of dispatchment with details about the item that the shipment contains. Sometimes, when you order multiple items we might ship them in different packages. You will receive an email every time a package has been sent to you with details of the item that it contains.
Q: I received an email to notify that my order had been shipped but my item has not arrived. What should I do?
A: Please contact our Customer Service team via firstname.lastname@example.org. Please include your name, order number, email address and date of purchase.
Q: Can I track my order?
A: You can track your order when logged into your account. Click on “Account Details” by hovering over your username in the top right-hand corner of the page. Here you will see your account dashboard where you can view your recent orders, manage your shipping and billing addresses as well as edit your password and account details.
Q: Where do you deliver to?
A: We offer free delivery to mainland UK as standard, some of our partners may be able to offer delivery outside of this area. f you are interested in organising delivery outside of the mainland UK then it’s best to get in touch with our Customer Service team via email@example.com.
Q: How long will it take to deliver my item?
A: The estimated delivery date will be clearly shown on both the product page and on your order confirmation and is dependent on the item. Our partners aim to dispatch goods within 2 working days of the order being placed unless it’s a made to order item.
All purchased items are sent to you directly from the designer. FindDesign has no direct involvement in producing, packaging and posting of the products.
If you wish to exchange an item you should simply return the item you wish to exchange and make a new order for the item you wish to receive.
Customer satisfaction is incredibly important to us. With this in mind, we have a 30 day no quibble return policy from the day of delivery in case you change your mind. You must contact us in writing stating clearly the reason for return. You can contact us via email at firstname.lastname@example.org. The item should not have been used and be in its original packaging, or in a re-saleable condition.You are responsible for shipping the item back to the partner – please ensure the product is well packaged so it doesn’t get damaged in transit. Any damage to the product will be at the customer’s risk, so we highly recommend that return shipping is sufficiently insured. You will be refunded in full, minus the return transportation costs. Refunds are credited to the same card or account that was used for payment at purchase. For assistance with returns please contact us at email@example.com.
We advise you to inspect the condition of your order upon delivery. If you notice the package is damaged on the outside then we would ask you to notify the courier and mark this on the delivery slip.
If you find that your product arrives damaged or faulty then we urge you to contact us immediately via firstname.lastname@example.org. We will arrange for a collection of the faulty product and a full refund or alternatively a collection of the faulty product followed by a replacement or suitable alternative product to be delivered.
Unfortunately, as is standard in the UK, we are not able to offer refunds or exchanges for items that have been customised or personalised specifically for you unless the item is faulty or damaged.
If you have any other queries, need assistance or are just up for a chat then please feel free to contact us.