Q: How do I know my order has been shipped?
A: Once your order has been shipped you will receive an email from us notifying you of dispatchment with details about the item that the shipment contains. Sometimes, when you order multiple items we might ship them in different packages. You will receive an email every time a package has been sent to you with details of the item that it contains.
Q: I received an email to notify that my order had been shipped but my item has not arrived. What should I do?
A: Please contact our Customer Service team via firstname.lastname@example.org. Please include your name, order number, email address and date of purchase.
Q: Can I track my order?
A: You can track your order when logged into your account. Click on “Account Details” by hovering over your username in the top right-hand corner of the page. Here you will see your account dashboard where you can view your recent orders, manage your shipping and billing addresses as well as edit your password and account details.
Q: Where do you deliver to?
A: We offer free delivery to mainland UK as standard, some of our partners may be able to offer delivery outside of this area. f you are interested in organising delivery outside of the mainland UK then it’s best to get in touch with our Customer Service team via email@example.com.
Q: How long will it take to deliver my item?
A: The estimated delivery date will be clearly shown on both the product page and on your order confirmation and is dependent on the item. Our partners aim to dispatch goods within 2 working days of the order being placed unless it’s a made to order item.
All purchased items are sent to you directly from the designer. FindDesign has no direct involvement in producing, packaging and posting of the products.
Customer satisfaction is incredibly important to us. With this in mind, we have a 14 day no quibble return policy from the day of delivery in case you change your mind. You must contact us in writing stating clearly the reason for return. You can contact us via email at firstname.lastname@example.org. The item should not have been used and be in its original packaging, or in a re-saleable condition. You are responsible for shipping the item back to the partner – please ensure the product is well packaged so it doesn’t get damaged in transit. Any damage to the product will be at the customer’s risk, so we highly recommend that return shipping is sufficiently insured. You will be refunded in full, minus the return transportation costs. Refunds are credited to the same card or account that was used for payment at purchase. For assistance with returns please contact us at email@example.com.
We advise you to inspect the condition of your order upon delivery. If you notice the package is damaged on the outside then we would ask you to notify the courier and mark this on the delivery slip.
If you find that your product arrives damaged or faulty then we urge you to contact us immediately via firstname.lastname@example.org. We will arrange for a collection of the faulty product and a full refund or alternatively a collection of the faulty product followed by a replacement or suitable alternative product to be delivered.
Unfortunately, as is standard in the UK, we are not able to offer refunds or exchanges for items that have been customised or personalised specifically for you unless the item is faulty or damaged.